This website is owned by Peugeot Sport (“Peugeot”, “we” or “us”). The registered office of Peugeot Sport is at 19 Allée des Marronniers, 78035 Versailles, FRANCE. Peugeot Sport is a member of the Stellantis group of companies.
Please read this policy carefully before using this website because it explains how we will process personal information. Using this website indicates that you accept this policy.
1. Types of data being processed / Links to other websites or applications
We care about your privacy. We collect and process various types of personal information via this website, our applications and other sources. This includes:
- Information you provide to us when you interact with us whether as a customer, prospective customer, Peugeot driver or are taking part in a Peugeot Retailer programme.
- Information you provide to us when requesting and using our services and our websites or applications, such as name, address, e-mail address
- Information that we need when you report a problem with our websites or applications
- Information collected by cookies
- Information about your vehicle and your contract information that we need for the performance of the website (e.g. purchase date, service dates) so that we can provide a positive user experience and the best service for your vehicle
- Information we might receive from your chosen retailer from time to time.
- Information we collect when we record calls to and from our call centres.
For further details, see section 2.
This website may also contain links to other Peugeot or Stellantis websites/applications or to websites/applications of our Peugeot Retailers, authorised workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Peugeot or third-party websites/applications, please be aware that these websites/applications have their own Data Protection policies. Please check their privacy policies when using these websites/applications.
Please be informed that Peugeot Sport cannot accept any responsibility or liability for third party websites or applications.
2. Information about the personal information we process and how long we keep it for
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:
Performance of a contract
Depending on the nature of your request some information may be mandatory. Where possible we will mark these details with an *. This is the case where the handling of your personal information is necessary to enable us to perform our contractual obligations to you. If you don’t provide this information we cannot fulfil your request or perform our part of the contract. Your contract with Peugeot Sport may include support or cover for a specified period of time. In these situations Peugeot or their appointed representative will endeavour to advise you of the expiry date prior to your cover ending so that you can consider extending your cover if you desire.
Your contract with Peugeot may include support or cover for a specified period of time. In these situations Peugeot Sport or their appointed service provider will endeavour to advise you of the expiry date prior to your cover ending so that you can consider extending your cover if you desire.
The law permits Peugeot Sport to handle your personal information where necessary in our legitimate interests, provided that this isn’t outweighed by your interests. Many of the purposes where we handle your personal information, described below, fall into this category as they are essential activities which enable us to run our business efficiently and effectively and to support you as a Peugeot owner for example, to remind you when your service or MOT is due. We may, if necessary, also use your personal information to defend legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
Peugeot Sport use your personal information when you consent for us to do so (e.g. for direct marketing purposes). If you choose to provide special category data in order to prove eligibility for any programme we may run from time to time you allow us to use this for this purpose.
Where we rely on consent as the lawful basis for processing your personal information, you can withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Required by law
Peugeot Sport will, if required by law, disclose your personal information in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with Peugeot Terms or otherwise as permitted or required by law and consistent with legal requirements.
Your personal information will be processed to administer and fulfil your request, for general administration purposes and for the purposes described below by Peugeot as controller.
We as controller process your personal information as follows:
- Your name and contact details (name*, email address*; phone no, postal address, model of interest details*, preferred Peugeot Retailer, leasing / financing interest, enquiry type, fleet specific data)
Use : To manage our relationship with you, to contact you including for marketing, customer satisfaction surveys and otherwise for request fulfilment, for analysis and research to help us to improve our products and services
- Your name and contact details (title*, first name*, surname*, email address*)
Use : To send you newsletters and manage your marketing subscriptions and preferences.
- Your name and contact details (title*, first name*, surname*, email address*; phone no., postal address, contact preferences), vehicle identification data* (e.g. vehicle identification number (VIN), registration number / license plate, first registration date), product and service specifications (e.g. model, trim, engine), service type*, odometer reading, vehicle drop off date/time, pickup date/time, courtesy car.
Use : For service request fulfilment
- Your name and contact details (title*, first name*, surname*, email address*, postal address, phone no., employee ID).
Use : To fulfil your request e.g. to arrange your test drive, provide a quote or brochure, enter you into a prize draw or to receive an employee discount.
- Information collected via cookies.
Please see our Cookies Policy for detailed information
- Information provided as part of programme participation for example The Pride Programme – employee name, third party name and your relationship to employee. This includes information you choose to provide to prove your eligibility to take part in the programme.
Use : To validate eligibility for the programme and manage and administer our partner programmes.
- Call recordings
Use : For training and monitoring purposes.
The data elements marked with an asterisk (*) are mandatory and a contractual requirement. You are therefore obliged to provide this information. If you don’t provide it, we cannot fulfil your request.
Based on your user behaviour by browsing on our website, a pop-in might be shown to you offering options which may be of interest to you for example: a test drive, a brochure download or a voucher for your model of interest.
We will keep your personal information whilst we have an ongoing relationship with you and for up to ten years after our relationship has been terminated for example, from the date when you purchase your Peugeot vehicle or up to 6 years from the date when we become aware that you are no longer a Peugeot owner. If you have provided your consent for marketing purposes but do not otherwise have a relationship with us, your personal information will be stored for these purposes for three years after your last contact with us.
We will share your personal information for the purposes listed below to the following key recipients: In some cases sub processors may be engaged who are located outside of the European Economic Area (EEA). Where there is no adequacy decision of the European Commission, appropriate safeguards will be in place to protect your personal information.
Where necessary to enable us to perform our contract with you or to take steps at your request prior to entering into a contract :
- Your name and contact details*, vehicle identification data*, respective product and service specifications*, enquiry details, preferred Peugeot Retailer#, leasing / financing interest, fleet specific data
Why: To support our business contacting and communicating with you, fulfilling your requests and managing your marketing preferences
AUTOMOBILES PEUGEOT, 7 Rue Henri Sainte-Claire Déville, 92500, Rueil-Malmaison, France and your selected Peugeot Retailer, or the Retailer we feel is best placed to help you. For example if your preferred Retailer ceases trading or leaves the Peugeot network we will pass your contact details to an alternative Retailer who will be able to contact you to offer assistance.
Image+ Limited – Unit1, The Depot, Electric Wharf, Coventry, CV1 4JP
Drivvn – Portobello House, Portobello Way, Warwick, CV34 5GJ
Codeweavers Limited – Barn 4 Office E, Dunston Business Village Dunston, Stafford, Staffordshire, ST18 9AB
Zeta Global Limited – 2 Stephen Street, Bloomsbury The Office Group, London, W1T 1AN
Code Worldwide (a trading division of RAPP Limited) – Floor 4, Bankside 3, 90 Southwark Street, London, SE1 0SW
ZWeare4C UK Limited – 100 Bishopsgate, London, EC2M 1GT
- Your name, contact details and vehicle details
Why: For warranty, roadside assistance and aftersales services
With whom: Warranty, aftersales and roadside assistance service providers who support Peugeot in administering the warranty, who provide any extended warranty or roadside assistance or aftersales services to you.
- Your name, contact details and vehicle details
Why: For warranty, roadside assistance and aftersales services; For the provision of finance in support of your purchase; To provide insurance; To provide your lease plans;
With whom: Warranty, aftersales and roadside assistance service providers who support Peugeot in administering the warranty, who provide any extended warranty or roadside assistance or aftersales services to you; PSA Finance UK, 61 London Road, Redhill, Surrey, RH1 1QA; U K Insurance Limited, The Wharf, Neville Street, Leeds, LS1 4AZ.
- Your name, contact details
Why: To securely process credit card payments.
With whom: Credit card payment processors.
A. Where necessary in our legitimate interests or those of a third party
- Your name and contact details*, product and service specifications*
Why: For Market research and consumer surveys to receive feedback related to Peugeot products and services (e.g. customer satisfaction surveys) and so that we can contact you in these circumstances
With whom: AUTOMOBILES PEUGEOT, 7 Rue Henri Sainte-Claire Déville, 92500, Rueil-Malmaison, France
The above listed recipients disclose your personal information to the respective engaged processors to support the administration of the named purposes.
- Your full name, date of birth and contact details*, vehicle identification data*, respective product and service specifications*, enquiry details, preferred Peugeot Retailer#, leasing / financing interest, fleet specific data, order data
Why: Used by the Contact Centre team to support their activity; Used for reporting and to help us to better understand our customers and prospective customers.
With whom: Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London (EC2N 4AY) United Kingdom; MSQ Partners Limited – 90 Tottenham Court Road, London W1T 4TJ
- Your name and contact details (Name*, Phone no.*)
Why: Fulfilment tracking, to monitor our service levels and the service levels of our retailers
With whom: TrackBack, 10ACT Limited, 8 Waldegrave Road, Teddington, Middlesex TW11 8HT, United Kingdom
- Your name and contact details (Name, Phone no., email address)
Why: To help us identify you when you contact us.
With whom: Contact Centre Partners.
B. Where necessary to comply with a legal obligation that we are subject to
- Your identification, contact details and vehicle details
Why: For vehicle registration purposes; To comply with law
With whom: The Driver and Vehicle Licensing Agency; Any law enforcement agency, court, regulator, government authority or other third party.
Keeping your information up to date
To keep your information up to date and deliver the best service to you we will share your details with the Royal Mail National Change of Address register, the DVLA and other national screening services such as deceased registers and Telephone and Mailing Preference Services. Your personal information will be stored for the above-mentioned purposes for three years after the last contact with Peugeot Sport.
We will only contact you for direct marketing purposes where you have given us your consent to do so in accordance with Art. 6 (1) (a) General Data Protection Regulation (GDPR)).
IF YOU WOULD LIKE TO STOP RECEIVING MARKETING FROM PEUGEOT SPORT
You can withdraw your consent at any time by unsubscribing from any email, emailing email@example.com, or by writing to us at Privacy Rights, Peugeot Motor Company plc, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND. You should be aware however that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal and that, as Peugeot Retailers are independent legal entities, you will need to contact them separately to manage the marketing preferences they hold for you.
4. Your rights
As data subject, data protection laws give you a number of rights in relation to your personal information. You have the right to access your personal information, to have your personal information corrected or erased (right to be forgotten). You have the right to restrict the processing of your personal information, to have it transferred to a third party in a commonly structured format. You also have the right to object to the processing of your personal information. If you object to your personal information being processed for marketing purposes we will comply with that request. Where you object to other processing, we will consider your request carefully. We do not want to handle your personal information for purposes you do not want us too however, you should be aware that the above-mentioned rights are not absolute and in some circumstances may not apply.
You can exercise these rights on simple request to our Data Protection Co-ordinator by email to firstname.lastname@example.org or by post to the Head of Compliance, c/o Peugeot Customer Care, Peugeot Citroën Automobiles UK Ltd, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.
You can update your personal information at any time by contacting us as above. We will also take steps to update your personal information (e.g. update your address), if we become aware that it has changed.
To exercise your right to lodge a complaint to the supervisory authority please contact The Information Commissioner’s Office through their website at www.ico.org.uk, by phone on 03031231113 or in writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
6. Contacting us
Contact details of the Data Protection Co-ordinator:
Data Protection Co-ordinator, Peugeot Citroën Automobiles UK Ltd, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. Email = email@example.com.
Version: March 2022
See our Legal Info for the full company details.
See the Legal Notice for full company details.